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BERLIN'S #1 AUTO REPAIR CENTER
89 Harding Street • Berlin, CT 06037 (860) 829-7377 • HOURS: Mon - Fri 8:00am - 5:30pm, Sat 8:00am - 1:00pm, Closed Sundays

Code of Ethics

 

We Follow The Following Code of Ethics

  • To perform high quality repair and service at a fair and just price.
  • To use only proven merchandise of high quality distributed by reputable firms.
  • To employ the best skilled technicians obtainable.
  • To furnish an itemized invoice for parts and services which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
  • To have a sense of personal obligation to each individual customer.
  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
  • To offer the customer a price estimate for work to be performed.
  • To furnish or post copies of any warranties covering parts or services.
  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
  • To notify the customer if appointments or completion promises cannot be kept.
  • To maintain customer service records for one year more.
  • To exercise reasonable care for the customer's property while in our possession.
  • To maintain a system for fair settlement of customer's complaints.
  • To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
  • To stay updated by attending training necessary to repair today's vehicle.

 

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Tire Brands in Berlin, CT

Kensington Auto Service

The next time your check engine light turns on, check in at Kensington Auto Service. We're a BBB accredited business with ASE-certified technicians on staff to handle a wide variety of automotive repair services. From engine repair services, including diesel engine repair, to transmission replacement, brake repair, and automotive A/C services, we're the only stop you need to make for professional service at an affordable price. We also serve as a local tire dealer with great prices on popular tire brands like Hankook, Toyo, and Michelin®. Call for a competitive price quote on new tires or custom wheels, or contact us to schedule an auto repair or maintenance service. We handle common and complex automotive services. Stop in for your next oil change or wheel alignment today. We perform all our auto repair and preventive maintenance services at highly competitive prices. Use our website to learn more, then come visit us for personalized service.

Contact Us

Phone: (860) 829-7377
Fax: (860) 829-1660
Address: 89 Harding Street
Berlin, CT 06037

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